Need Help? Read Our Faq

Here at Aussie Pool Shop we try and make everything simple and easy for our customers to be able to purchase equipment with ease. In the event that you are uncertain about anything, please read our Frequently Asked Questions below. If you are unable to find the answer to your question, please contact our customer service department who will assist you with your query.

How do I view prices?


To view prices click on "View Price" button then enter your username and password. If you are not registered or have an account with Aussie Pool Shop. You will need to register by filling out our registration form.

What methods of payments do we accept?


Aussie Pool Shop excepts Visa, Mastercard, American Express, Paypal and direct deposit . If you would like to pay via direct deposit, please contact our customer service department via email and they will forward you our direct deposit banking details.If you are using the direct debit option select manual check out as payment method when checking out. All our payment methods are safe and secure.

Can I return a product?


At Aussie Pool Shop your satisfication is our main focus. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund less shipping costs. (Providing product has not been used or damaged).  This unconditional money back guarantee covers the first 7 days from date of your purchase.

How do I place a new order?


Ordering at Aussie Pool Shop is simple. All you have to do is go to your desired product and click "add product to cart". Doing this will add that item to your shopping cart. From there, you can either continue shopping or "proceed to checkout". Once you have chosen all the products that you wish to purchase, just click on the "check out" button. Then all you have to do is either (if you are an existing user) enter your username and password or create an account and choose method of payment.

What if I cannot find a product?


At Aussie Pool Shop our goal is to cover all your swimming pool needs in every way possible. We are constantly adding new products to our inventory line. We work with over 350 different manufacturers and distributors, so if for some reason you can't find a particular product on our site, contact us by email on

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